> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theomnibot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge: Upload Business Documents for AI Agents

> Upload business documents to ChatbotX Knowledge so your AI Agents can search and cite accurate information directly from your own files.

Knowledge lets your AI Agents read and reference real business documents — instead of relying solely on what the underlying language model learned during training. When you upload a file, the Agent can search its contents during a conversation and return answers that are grounded in your actual business data. You can attach multiple documents to the same Agent, making it possible to combine a product catalogue, an FAQ sheet, and a policy document all in one place.

## Steps to Add Documents to Knowledge

<Steps>
  <Step title="Open Knowledge">
    Go to **Knowledge** from the main navigation menu.
  </Step>

  <Step title="Upload a file">
    Click **Upload file** and select a document from your computer. The file will be processed and added to your Knowledge library.
  </Step>

  <Step title="Manage your library">
    The Knowledge screen displays all uploaded documents, including each file's name, format, size, and upload date. You can search, rename, or delete documents from this list at any time.
  </Step>

  <Step title="Link the file to an AI Agent">
    Open the AI Agent you want to update. In the Agent's knowledge settings, select one or more uploaded documents to attach as reference sources for that Agent.
  </Step>
</Steps>

<Tip>
  You can attach different sets of documents to different Agents. For example, your sales Agent can reference a product catalogue while your support Agent references a troubleshooting guide.
</Tip>

## Supported File Formats

You can upload files in any of the following formats:

| Format                   | Extension       |
| ------------------------ | --------------- |
| Portable Document Format | `.pdf`          |
| Comma-Separated Values   | `.csv`          |
| Microsoft Word           | `.docx`, `.doc` |
| JSON data                | `.json`         |
| Microsoft PowerPoint     | `.pptx`, `.ppt` |
| Plain text               | `.txt`          |
| Web Video Text Tracks    | `.vtt`          |
| Email message            | `.eml`          |
| Properties file          | `.properties`   |
| HTML document            | `.html`, `.htm` |
| XML document             | `.xml`          |
| Microsoft Excel          | `.xls`          |
| Outlook message          | `.msg`          |
| eBook                    | `.epub`         |
| MDX document             | `.mdx`          |
| Markdown                 | `.markdown`     |

## File Size Limits

<Note>
  The maximum upload size is approximately **25 MB** per file, depending on the underlying AI platform you are using (such as OpenAI). If you need to work with files larger than this limit, contact the integration support team for guidance.
</Note>

## Managing Your Knowledge Library

The Knowledge list view gives you a central place to stay on top of all your uploaded content:

* **Search** — use the search bar to quickly find a specific document by name.
* **Review metadata** — check the file format, size, and creation date at a glance to confirm the right version is uploaded.
* **Delete** — remove outdated files so your Agents always reference current information.

<Warning>
  Deleting a document from the Knowledge library will remove it from all Agents that reference it. Make sure you upload a replacement file before deleting, or update the affected Agents to use a different source.
</Warning>