> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theomnibot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction to ChatbotX: Agentic Omnichannel Chatbot

> Learn what ChatbotX is, which channels it supports, its core capabilities, and how to get started automating conversations in minutes.

ChatbotX is an **agentic omnichannel chatbot platform** for businesses that want to automate conversations, nurture customers, and grow revenue from one place. You do not need to know how to code — just connect your channels, build your Flow, and let ChatbotX work for you 24/7. ChatbotX is an **open-source platform** built to stay transparent, reliable, and sustainable with the community over time.

## Which channels does ChatbotX support?

ChatbotX connects all of your customer-facing channels into a single system. Every channel is managed in one shared Inbox, so you do not need to keep multiple tabs open or switch between separate apps.

<CardGroup cols={2}>
  <Card title="Messenger" icon="facebook-messenger" href="/channels/facebook-messenger">
    Connect your Facebook Page and build automated chatbots for every Messenger conversation.
  </Card>

  <Card title="Instagram" icon="instagram" href="/channels/instagram">
    Automatically reply to comments, DMs, and story mentions on Instagram.
  </Card>

  <Card title="WhatsApp" icon="whatsapp" href="/channels/whatsapp">
    Send proactive messages, templates, and follow-up sequences through WhatsApp Business.
  </Card>

  <Card title="Zalo" icon="comment-dots" href="/channels/zalo-oa">
    Connect your Zalo OA to automate conversations for the Vietnam market.
  </Card>

  <Card title="TikTok" icon="tiktok" href="/channels/tiktok">
    Automatically reply to and engage with customers on TikTok.
  </Card>

  <Card title="Telegram" icon="telegram" href="/channels/telegram">
    Connect your Telegram Bot and manage those conversations in the same system.
  </Card>

  <Card title="Webchat" icon="globe" href="/channels/webchat">
    Embed a chat widget on your website so you can talk to visitors right on the page.
  </Card>

  <Card title="Email" icon="envelope" href="/channels/email">
    Bring Email into the same automation flow and omnichannel Inbox.
  </Card>
</CardGroup>

## What can you do with ChatbotX?

ChatbotX provides a complete suite of tools to automate, manage, and grow your customer conversations across every channel.

<CardGroup cols={2}>
  <Card title="Analytics" icon="chart-line" href="https://chatbotx.io/features/analytics/">
    Track read, reply, and click rates in real time. Use conversion data and performance metrics to optimize your chatbot campaigns.
  </Card>

  <Card title="Shared Inbox" icon="inbox" href="https://chatbotx.io/features/inbox/">
    Manage conversations from all channels in a single dashboard. Collaborate with your team, assign chats, and support customers seamlessly.
  </Card>

  <Card title="Flow Builder" icon="diagram-project" href="https://chatbotx.io/features/flow-builder/">
    Design automated chatbot scenarios with a visual drag-and-drop builder. Create messages, conditional branches, and actions without coding.
  </Card>

  <Card title="AI Agents" icon="robot" href="https://chatbotx.io/features/ai-agents/">
    Deploy intelligent AI agents trained on your business data. Connect LLMs to handle complex support queries and drive sales.
  </Card>

  <Card title="CRM Contacts" icon="address-book" href="https://chatbotx.io/features/contacts/">
    Manage customer profiles, interaction history, and custom fields. Segment your audience and apply Tags automatically based on behavior.
  </Card>

  <Card title="Remarketing" icon="bullhorn" href="https://chatbotx.io/features/remarketing/">
    Send targeted Broadcasts or set up automated Sequences to follow up with leads, nurture customers, and increase conversion rates.
  </Card>

  <Card title="Growth Tools" icon="seedling" href="https://chatbotx.io/features/growth-tools/">
    Acquire new customers using website widgets, referral links, and opt-in tools that automatically direct traffic into your chat flows.
  </Card>

  <Card title="API, CLI & MCP" icon="code" href="https://chatbotx.io/features/api-cli-mcp/">
    Integrate programmatically with APIs, deploy via the CLI, and extend AI capabilities with custom MCP (Model Context Protocol) servers.
  </Card>

  <Card title="Triggers & Actions" icon="bolt" href="https://chatbotx.io/features/triggers-actions/">
    Automate backend workflows by setting up event-based Triggers to instantly execute Actions like sending Webhooks or auto-replying.
  </Card>
</CardGroup>

## How does ChatbotX work?

ChatbotX is designed around a simple four-step loop that takes you from channel setup to fully automated, always-on customer engagement.

<Steps>
  <Step title="Connect all your channels">
    Connect Messenger, Instagram, WhatsApp, Zalo, TikTok, Webchat, and Email. Contact data is synced automatically from every channel into one system.
  </Step>

  <Step title="Configure AI Agents with Flows">
    Customize how AI thinks and acts with Flows. Combine multiple AI models to handle complex questions and automate your full workflow.
  </Step>

  <Step title="Engage and convert customers">
    Deploy AI support across every channel 24/7. Automatically segment, nurture, and convert customers without manual work.
  </Step>

  <Step title="Manage everything from one Inbox">
    Every conversation from every channel appears in one dashboard. Sync activity in real time, auto-assign by intent, and help your team collaborate more efficiently.
  </Step>
</Steps>

## How do you get started?

You can be up and running with ChatbotX in four steps. No credit card is required to begin.

<Steps>
  <Step title="Create your ChatbotX account">
    Go to [app.chatbotx.io](https://app.chatbotx.io) and sign up for an account. You can sign in with Google or register with Email. ChatbotX offers a **Free Forever** plan with a **14-day free trial** that includes unlimited features, and you do not need to enter a credit card.
  </Step>

  <Step title="Connect your first channel">
    Open **Channels** and connect your Facebook Page, Instagram, WhatsApp Business, or Zalo OA. Each channel includes its own step-by-step setup guide.
  </Step>

  <Step title="Build your first Flow">
    Go to **Automation > Flows**, click **+ Create Flow**, and build your first chatbot scenario. Starting with a simple welcome message is enough.
  </Step>

  <Step title="Test and publish">
    Use **Get Published Link** to make sure your Flow works correctly, then turn on the toggle to publish it on your live channel.
  </Step>
</Steps>

## Explore more

<CardGroup cols={2}>
  <Card title="Learn about Flows" icon="diagram-project" href="/automation/flows">
    Build a complete chatbot scenario with messages, conditions, and automated actions.
  </Card>

  <Card title="Connect channels" icon="plug" href="/channels/overview">
    Follow setup guides for each channel: Messenger, Instagram, WhatsApp, Zalo, TikTok, Email, and Webchat.
  </Card>

  <Card title="AI Agents" icon="robot" href="/ai-agents/overview">
    Configure AI Agents to answer questions automatically using your business data.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/analytics">
    Track chatbot performance, engagement rates, and conversions by channel.
  </Card>
</CardGroup>