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MCP Servers extend what your AI Agents can do by giving them a direct, standardised channel to external systems and data sources. MCP (Model Context Protocol) is an open protocol that lets an AI Agent call tools and retrieve real-time data from any compatible service — without you needing to build a bespoke API integration for each one. As a practical example, if you connect a Shopify MCP Server, your AI Agent can search product details and look up a customer’s purchase history live from your Shopify store during a conversation. Because MCP is a published standard, a growing ecosystem of services already supports it natively, including Zapier, Make, Shopify, Stripe, and WooCommerce.

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How to Connect an MCP Server

1

Open MCP Servers

Go to MCP Servers from the left navigation menu.
2

Create a new connection

Click + Create MCP Server to open the configuration panel.
3

Enter the connection details

Fill in the following fields:
4

Load available tools

After entering the URL and authentication details, click Get Tools. ChatbotX will scan the MCP Server and automatically load the list of tools it exposes.
5

Save the server

Review the loaded tools and click Confirm to save the MCP Server connection.
The Get Tools step is required. ChatbotX needs to discover the tool list from the server before the Agent can use any of its capabilities. If the server is unreachable or the authentication details are incorrect, this step will fail — double-check the URL and credentials if you see an error.

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Enable MCP for an AI Agent

Once you have saved an MCP Server, link it to the Agents that should be able to use it.
1

Open the Agent configuration

Go to AI Agents and open the settings of the Agent you want to update.
2

Select the MCP Server

In the Agent’s tool settings, select the MCP Server you created. The Agent will now have access to all the tools that were discovered from that server.
3

Save

Click Confirm (or Save) to apply the changes. The Agent can immediately start calling available functions from the connected external system.
You can attach more than one MCP Server to a single Agent. If your business uses both Shopify and Stripe, you can connect both servers and let the Agent query product data from Shopify and subscription details from Stripe in the same conversation.
The following platforms already offer native MCP support and are ready to connect to ChatbotX without additional setup on the provider side:
The MCP ecosystem is growing rapidly. Check the documentation of the platform you want to connect to confirm it exposes an MCP-compatible endpoint and to find the correct server URL.