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Telegram is one of the most popular messaging channels for businesses and communities. By connecting your Telegram Bot to ChatbotX, you can receive messages in the unified Inbox, set up automated Flows, and use AI Agents to provide 24/7 customer support — all without going through a lengthy app review process.

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Prerequisites

Before you begin, make sure you have:
  • A Telegram account
  • A ChatbotX installation
Unlike Facebook or Zalo, Telegram does not require complex app reviews or any credential configuration in the Super Admin panel. You only need to create a Bot and paste the Bot Token.

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Step 1: Get Your Bot Token

You can connect a new Telegram bot or reuse an existing one. Either way, you need the bot’s API Token.

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Create a new bot

1

Open BotFather

Open the Telegram app and search for @BotFather, or visit https://t.me/BotFather. Click Start to begin the conversation.
2

Create a new bot

Send the /newbot command. BotFather will ask for two pieces of information:
  • Name — the display name of your bot (for example, ChatbotX Customer Support)
  • Username — the unique username, which must end with bot (for example, chatbotx_support_bot)
3

Copy the Bot Token

Once created, BotFather will send you a message containing the API Token (for example, 123456789:ABCDEF1234ghIkl-zyx57W2v1u123ew11). Copy the entire token.
The Bot Token is the key to your bot. Never share it publicly. If you suspect it has been compromised, send /revoke to BotFather to generate a new one.

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Use an existing bot

1

Open BotFather

Open the Telegram app and search for @BotFather, or visit https://t.me/BotFather.
2

List your bots

Send the /mybots command. BotFather will show a list of all bots you own. Select the bot you want to connect to ChatbotX.
3

Copy the API Token

Tap API Token to reveal the token for that bot. Copy the entire token.
Connecting an existing bot to ChatbotX will replace any webhook previously registered for that bot. Messages will stop flowing to the old endpoint and will be routed to ChatbotX instead. Make sure you no longer need the previous integration before proceeding.

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Step 2: Connect to ChatbotX

1

Open Channel settings

In ChatbotX, go to Settings → Channels.
2

Open the Telegram section

Click the Telegram row in the channel list, then click Add Telegram.
3

Enter the Bot Token

Paste the Bot Token you copied from BotFather into the input field.
4

Connect

Click Connect. ChatbotX will automatically set up the webhook connection with Telegram to start receiving and sending messages.

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Step 3: Test the Connection

After connecting, run a quick test to confirm everything is working:
  • Send a message — open the Telegram app, search for your bot’s username, and send any message (for example, Hello). It should appear in the ChatbotX Inbox shortly after.
  • Test an automated Flow — create a Flow or configure an AI Agent in ChatbotX, then send another message to your bot to verify it responds automatically as configured.
If messages are not arriving in your Inbox, double-check that the Bot Token was pasted correctly and that you are messaging the correct bot username. You can always retrieve the token again using /mybots in BotFather.