Skip to main content
Entry Point Links — also called Reflinks — are special links that route customers directly into a specific Flow in your Bot the instant they click. Instead of making a customer send a generic opening message and wait for a reply, a Reflink drops them into exactly the right context straight away. A Facebook ad for Product A can start the Product A consultation Flow immediately, while a referral link can automatically record who sent the customer.
1

Open Entry Point Links

Go to Tools → Entry Point Links in the left navigation menu.
2

Create a new Reflink

Click + Create Reflink to open the creation dialog.
3

Fill in the fields

Complete the three fields described below, then click Create to save.

​
Name

Use a name that makes the link easy to recognize later. Good examples include ads-facebook-march, qr-standup-event, or email-newsletter.

​
Bot Response

Choose the Flow that should start as soon as a customer clicks this link — for example, a product consultation Flow, a gift registration Flow, or a welcome sequence.

​
Save Response to Custom Field (optional)

If you want to capture additional information from the link and store it on the customer’s profile, select the matching Custom Field here. The value is saved automatically when the link is opened.

​
Copy Channel-Specific URLs

After you create a Reflink, open the … menu next to its name and select Copy URL to retrieve the channel-specific version of that link. One Reflink generates a separate URL for each connected channel, all sharing the same name. Paste the appropriate URL into an ad, email campaign, QR code, or website button, and the customer jumps straight into the configured Flow.
Entry Point Links support every channel connected to your ChatbotX workspace. A single Reflink generates multiple channel-specific URLs that all share the same name but use different URL formats.

​
Real Example

Scenario: You are running two Facebook ad campaigns — one for Product A and one for Product B. You want to know which ad brings more customers into the chatbot, and you want each group to enter a different consultation Flow.
1

Create two Reflinks

Create ads-product-a pointing to the Product A consultation Flow, and ads-product-b pointing to the Product B consultation Flow.
2

Insert each link into its ad

Copy the Messenger (or relevant channel) URL for each Reflink and paste it into the corresponding Facebook ad.
3

Track performance by source

When a customer clicks from a specific ad, the Bot starts the matching Flow immediately. You can compare engagement and conversions between the two Reflinks to see which ad performs better.
Combine Reflinks with a Custom Field to record the traffic source automatically. For example, save product-a-ad or product-b-ad to a Traffic Source field so you can filter and segment contacts later.