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ChatbotX is an omnichannel platform, meaning you can connect your AI agents and automated flows to every major messaging channel your customers use. No channels are configured by default — you configure each one yourself by navigating to Settings → Channels within your workspace (or through the Super Admin panel for platform-wide credential setup on self-hosted installations). Each channel page includes a full step-by-step guide covering prerequisites, credential setup, and testing. Click any channel below to get started.

WhatsApp

Connect your WhatsApp Business Account via Meta Embedded Signup and handle customer conversations at scale through the Cloud API.

Messenger

Link your Facebook Page to ChatbotX and automate customer support with AI Agents inside Facebook Messenger.

Instagram

Automate Instagram DMs, Story Mentions, and Comment-to-DM flows by connecting your Instagram Professional account.

Telegram

Connect a Telegram Bot in minutes using a single Bot Token from BotFather — no app review required.

TikTok

Integrate TikTok Business Messaging to manage customer chat from your TikTok Business Account in a unified inbox.

Zalo OA

Connect your Zalo Official Account to reach customers on Vietnam’s most popular messaging platform.

Email

Turn any email address into a ChatbotX inbox using SMTP, then send automated emails directly from your flows.

Webchat

Embed a fully customizable chat widget on your website and greet visitors with automated flows the moment they land.
If you are developing locally, most channel integrations require a publicly accessible URL for webhook callbacks. Use a tunneling tool such as ngrok to expose your local server during development.