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Flows are the control center of ChatbotX. Instead of writing complex code, you use the visual Flow Builder drag-and-drop interface to design automated conversation journeys for your customers — organizing logic as intuitively as mapping ideas on a mind map. Every message, decision point, and background action lives inside a Flow, giving you complete visibility into every step of the customer experience.

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Flow Management Interface

When you open Flows from the left navigation menu, you land in the management dashboard. This interface is designed with a clear hierarchy so you can handle a large number of Flows in a structured and readable way.

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Flow Builder Interface

Flow Builder is an open canvas workspace where every message, data-processing action, or logic condition is packaged as a Node. Rather than forcing you through a flat list view, Flow Builder gives you a visual network-style layout with modern drag-and-connect behavior.
  • Zoom in and out to see the full Flow clearly at any scale.
  • Visualize the relationship between messages, actions, and decision points at a glance.
  • Follow the customer journey and touchpoints more easily throughout your funnel.

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Starting Step

Every Flow must include a Starting Step — the green starting block that defines how the Flow begins. The Starting Step gives you two setup modes:
Build one Flow once, and ChatbotX automatically adapts the content structure for each supported channel — Messenger, WhatsApp, Instagram, and more. This is the recommended default for most use cases.
Choose a single platform when your Flow depends on a feature that only exists on that channel, such as a WhatsApp List Menu. The Flow will only run on the chosen channel.

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Components That Make Up a Flow

To build a complete Flow, you connect Nodes and Steps drawn from three main groups of blocks:

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Send Message & Content Blocks

Blocks that display content directly on the customer’s device — text, images, Carousel cards, attached files, and more. Full configuration details are covered in the Content Blocks guide.

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Interaction Elements

Buttons and Quick Replies that help customers interact, make choices, and move to the next step in the journey.

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Logic & System Nodes

Background blocks that handle routing and data without displaying any message to the customer:

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Version Management

ChatbotX includes a built-in protection layer so you can safely iterate without affecting live conversations.
1

Automatic Draft Saving

Every text edit, block update, and connection change is saved automatically as a Draft. At this stage, your edits do not affect the live customer experience.
2

Publish When Ready

After you finish testing the Flow, click the green Publish button in the top-right corner. Only the published version runs in real-time conversations.
3

Revert to Published

If your draft introduces a mistake, use Revert to Published to restore the last published version. This action discards all current draft changes and brings Flow Builder back to the latest live state.
Reverting to the published version permanently discards all unsaved draft changes. Make sure you have reviewed your draft before using this option.
Use Folders to keep Flows organized by campaign or business function. A clean workspace makes it much easier for your team to locate and update the right Flow quickly.